Privacy, Refund & Cancellation Policy

SMMCeleb.com provides digital SMM services including followers, views, watchtime, likes and subscribers. This combined policy explains how we collect and use personal data (Privacy), and the rules/procedures for refunds and cancellations for our SMM panel services. It applies to all users and purchases from the site.

• Account Data: name, email, username, phone (if provided), billing name.
• Transaction Data: order IDs, order history, invoices, payment status.
• Technical Data: IP address, browser, device info, cookies and usage logs.
• Support Data: messages, screenshots or other details you provide to support.

• To provide, process and improve services and complete orders.
• For billing, fraud prevention, dispute resolution and compliance.
• To respond to support requests and send important account/service messages.
• For analytics and product improvements — aggregated or anonymized where possible.

We use cookies and similar technologies for site functionality and analytics. Third-party providers (payment processors, hosting, email, analytics) may process data on our behalf under contractually required safeguards.

We implement reasonable technical and organizational measures to protect personal data. However, no online system is 100% secure — you should safeguard your account credentials. We retain account and transaction records as needed for business, legal and tax purposes; specific retention periods vary by data type.

• Access: Request a copy of personal data we hold about you.
• Correction: Ask us to correct inaccurate or incomplete data.
• Deletion: Request deletion where applicable (subject to legal/business retention).
• Object/Opt-out: Object to certain processing or opt out of marketing communications.

To exercise rights: [email protected]

Because our services are digital and often delivered instantly, refunds are limited and handled case-by-case. We aim to resolve delivery or technical issues fairly and quickly.

• Non-delivery: If we cannot deliver an order within the expected window and fail to resolve it within 72 hours after you open a support ticket, we may issue a refund or site credit.
• Technical failure: If an order fails due to platform or payment processing error and cannot be retried, a refund may be issued.
• Duplicate orders: Duplicate orders reported within 24 hours may be refunded or credited.

• Orders delivered as described but experiencing normal retention drops due to platform behaviour.
• Orders placed with incorrect details provided by the customer (wrong username, wrong post URL).
• Orders that violate our Terms (spam, fraud or illegal activities).
• Change of mind after service delivery.

1. Open a support ticket at [email protected] with your order ID and explanation.
2. We may request screenshots, URLs, timestamps and other details to investigate.
3. Investigations usually complete within 1–3 business days. If approved, refunds may be issued as site credit (wallet) or to the original payment method depending on payment processor policies.

Note: We often prefer re-delivery or top-ups before issuing refunds.

Partial refunds or site credit may be issued for partial delivery issues. Site credits expire after 180 days and are non-transferable. Refunds to original payment methods may be subject to payment processor fees and timelines outside our control.

Filing a chargeback without contacting support first is treated as fraud. If you initiate a chargeback before allowing us to investigate, we reserve the right to suspend or terminate your account and refuse future service.

Most orders cannot be cancelled once delivery begins because many services start instantly. Read below for exceptions and the cancellation process.

• If an order shows as pending and delivery has not started, you may request cancellation within 30 minutes of placement — contact support immediately.
• For manual or custom orders where work has not started, cancellations may be allowed subject to processing fees.

• Once delivery has started (even partial), the order is non-cancellable.
• Delivered or partially delivered orders cannot be cancelled.
• Orders placed with incorrect info provided by you are not eligible if delivery has started.

1. Email support at [email protected] with your order ID and reason for cancellation.
2. If eligible, we will cancel the order and issue a refund or site credit as per the Refund Policy.

Approved cancellations may be subject to processing fees or partial deductions depending on work already completed and payment processor rules.